Onboarding

Role Guide

  1. 01

    NGO

    NGO should usually be the coordination backbone

    For most non-police-led cases, NGO is the best default coordinator because it can manage referrals, welfare, and continuity across roles.

    Triage new casesDispatch support rolesTrack unresolved dependencies
  2. 02

    What enters your queue

    Cases arrive from survivor/community intake or other agency handoff

    NGO should receive fresh incidents for triage and also receive cases routed back from specialists when broader coordination is still needed.

    Self-reported incidentsCommunity reportsReturned cross-role referrals
  3. 03

    Your dispatch power

    You route cases to specialist responders

    NGO is usually the role that decides when police, counselor, legal aid, medical provider, and shelter teams need to be brought in.

    PoliceCounselorLegal AidMedical ProviderShelter
    Open NGO Dashboard