Role Guide

01
Counselor
Counselor owns care, not command
The counseling workflow should prioritize healing, stabilization, and continuity of care rather than full case command.
Client follow-upSession documentationRecovery-oriented support
02
What enters your queue
Counselors receive referred care work
Counseling assignments should usually be dispatched from intake or coordination roles rather than being the first system touchpoint.
Psychosocial referralsTrauma-informed follow-upRecovery plan continuity
03
Your handoff role
Escalate when care reveals other needs
Clinical signals may reveal shelter, legal, police, or medical needs that require dispatch to another team.
Escalate responsiblyKeep notes privacy-awareFocus on care lane
Open Counselor Dashboard

Counselor owns care, not command